4/5/2023 0 Comments Cisco softphone downloadThe hours of support required for Cisco IP Softphones are listed below. This product description outlines the implementation of IP softphones on the state network. Technical support is available during business hours Monday through Friday from 8 a.m. Should the softphone user experience excessive voice quality issues, DTS recommends that the user increase any and all combinations of internet capacity, CPU, and memory to meet the business needs of the user. Softphone users may experience voice quality issues that are beyond the scope of DTS support, including issues stemming from user internet capacity, personal computer CPU utilization, and memory limitations. Softphone services are not recommended in a call center environment. Softphones run as a workstation application that allows users to make/receive phone calls from a computer connected to a VoIP enabled network. DTS has migrated approximately 9,100 employees to VoIP services. As DTS migrates to Voice over Internet Protocol (VoIP) technology, customers have the option of purchasing from a variety of “end-points” or telephone handsets, and even a softphone.
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